VP, Personal Lines Business Delivery, The Hanover
Cilsy has been with The Hanover for over 20 years, mostly in technology. She was responsible for establishing the first Resource Planning function in IT, as well as the company’s first off-shore development and quality assurance teams.
Since 2004, she has been leading teams in developing and launching multiple products and services in support of personal lines growth, including the recent rollout of The Hanover’s premium package product Platinum, and the launch of Personal Lines EDGE BPM solution for service excellence.
Her current focus is on legacy advancement, including the implementation of a comprehensive agency portal creating a true agent workstation, a robust underwriter platform leveraging Pega technology, and modernizing all product tiering and rating. Her teams have won awards for innovation from both Pega and CGI.
Cilsy has been a featured speaker at the AgencyPort and Pega Conferences. In 2016, she earned the Certified Professional Coach designation and also has been certified as a Master Practitioner on the Energy Leadership Assessment which measures leadership potential and development opportunities.