Can Artificial Intelligence Replace the Insurance Agent?
Founder and CEO, Insurify, Inc.
The Insurance industry has used AI in their underwriting and risk management for some time, but has lagged behind in leveraging AI to optimize user experience. This talk addresses how AI can be used to understand user preferences and recommend the best insurance company and coverage for a user’s unique profile and needs. Start ups are spearheading the innovation, creating new distribution channels for insurance shopping. Ease of use leads to usability, which leads to higher accessibility and more sales. A user can now simply text a picture of their license plate and have the AI walk them through their insurance shopping experience. What does this technology mean for today's insurance agent? Will AI replace the agent altogether?