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4:00 - 4:30 Kuang ChenLouis DiModugno


Using Big Data to Unlock Process Opportunities: How Insurers Can Leverage Process Analytics to Understand NIGOs and Drive Process Improvement


Kuang Chen
Founder & CEO, Captricity

Louis DiModugno
Chief Data and Analytics Officer, AXA US


Session Description


This session will focus on the interplay between data analytics and process automation in insurance. Louis DiModugno, ‎Chief Data and Analytics Officer at AXA US, in partnership with Dr. Kuang Chen, CEO and Founder of Captricity, will share details around AXA’s initiative to unlock quantitative insights  from policyholder data to inform process improvements and - ultimately - to optimize and deliver a superior customer experience. Actual use cases and learnings will be shared to underscore the importance and potential value created from a virtuous cycle around high quality access to policyholder data.



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