All Sessions


8:30 - 8:50 Meriah Garrett


Keynote - Breaking Barriers: Design-Enabled Digital Interaction


Meriah Garrett
Chief Design Officer, USAA


Session Description

Historically, the insurance industry has been an empathetic one, with a human touch point and a listening ear on the other end of the line or across the desk. We cannot lose this core of service and humanity, but consumers’ expectations of self-service and digital interaction are growing. The insurance industry must be ready to adapt and evolve at a rate that continues to surprise and delight our customers. How will innovative design elevate the insurance experience and reduce barriers to the kind of experiences our customers want to have?


 All Sessions