Disruption Opportunities for the Digital Customer Experience
Managing Director, Global Insurance Accelerator
Regardless of the consumer’s channel of choice, the quality of the customer experience can make or break an insurer-policyholder relationship faster than product, or even price. Today’s insurers are struggling with legacy technology and outdated processes which limit any real ability to deliver a seamless digital customer experience. Disruption, however, is coming fast, and insurance distribution channels are the first target because of the direct access to, and ability to impact, the customer experience. From innovative insurtech and automated tools to new business models, tailored self-service and online brokers, this session will discuss ideas for the future and examples of startups already making the digital customer experience a positive one.
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