Next Up: Advances in the Commercial Customer UX
Managing Director, Sandler O’Neill + Partners, L.P.
VP, Product and Design, Embroker
VP of Product, CoverWallet
Co-Founder & CEO, Bunker
President, Century Surety Company
The panel will discuss how the changes in demographics, customer desires and technology are changing the relationship between distribution (insurance agents & brokers, direct distribution, etc.) and insurance carriers. The panel includes the perspectives of both carriers and emerging distribution systems that are changing how products are sold, how costly it is to sell insurance products and what types of insurance products are sold. The future could be a very different environment with (possibly) a very small role for the traditional insurance agent and a much lower cost to the carriers and their customers.
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