Pre-Conference Workshop: The Next Wave of Digital Innovation
Principal, A.T. Kearney
Partner, A.T. Kearney
While the industry’s adoption of digital capabilities has long been underway, the results have been table-stakes: enhancing the current customer experience and lowering operating costs. A confluence of advancements including more sophisticated predictive analytics and AI, continued evolution of product architecture, and a deeper understanding of the customer are enhancing the impact of digital. The next wave of innovation will go beyond changing existing operating models; it will redefine the customer value proposition, transform product architectures, and fundamentally change the insurance cost structure. We’ll discuss these new opportunities for differentiation and how to succeed in an era of collaboration between new industry players and incumbents.